Shipping policy
Last updated: August 22, 2026
Where we ship
We ship worldwide, except to certain locations where delivery is unavailable or restricted. If you are unsure whether we can ship to your address, email support@fortsentinel.com before ordering.
Shipping cost and dispatch
Standard shipping costs $4.99 USD per order. Orders are dispatched during business hours from Monday through Friday, excluding holidays.
Purchases are covered by our 90-day change-of-mind return promise. Damaged or defective product claims may be submitted within 365 days after delivery. The complete conditions are stated in our Terms of Service.
Estimated delivery windows
- United States and Canada: 6 to 20 days
- Australia, New Zealand, and Oceania: 8 to 20 days
- Europe and the United Kingdom: 8 to 20 days
- Latin America: 9 to 26 days
- Other countries: 11 to 30 days
Delivery windows are estimates, not guarantees. Delivery may be delayed by flight availability, carrier operations, customs, weather, holidays, local disruptions, or other factors outside our control.
Tracking
When your order ships, we will send a shipping confirmation email containing a tracking number when tracking is available. If you do not receive a tracking number or it does not work, email support@fortsentinel.com.
Customs, duties, and taxes
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility. Check with your local customs authority before ordering if you are unsure whether charges apply.
Shipping addresses
Customers are responsible for entering a complete and accurate shipping address at checkout. Email support@fortsentinel.com immediately if you notice an error. Once an order has entered fulfillment, we may be unable to change its address. If we make an addressing error, we will provide a replacement at no additional charge.
Cancellations
Contact us as soon as possible if you need to cancel an order. If we can stop the order before dispatch, we will cancel it and issue a full refund. Once fulfillment or shipping has begun, cancellation may no longer be possible. You may request a return after delivery under the return terms in our Terms of Service.
Lost or stolen packages
If tracking shows a package as delivered but you cannot locate it, check around the property, lobby, mailroom, and with neighbors or other household members. Wait one to two business days in case the carrier redelivers it. If it is still missing, contact the local carrier and file a claim using the tracking information.
We are not responsible for packages confirmed as delivered to the address entered with the order. If tracking has not updated for 25 days, we will consider the package lost in transit. Email support@fortsentinel.com with your order number, full name, and tracking information so we can arrange a replacement.
Contact
For shipping questions, email support@fortsentinel.com.