Refund policy

Last updated: August 22, 2026

90-day returns

We accept change-of-mind returns requested within 90 days after delivery. To qualify, the product must be unopened, unused, and in its original packaging.

Start a return

Email support@fortsentinel.com before sending anything back. Include your order number and the reason for the return. If the return is approved, our support team will provide the return instructions and the correct return address.

Returns sent without approval, or to an address not provided by our support team, may not be accepted. Use a tracked shipping service and package the item carefully. We cannot refund a return that is lost in transit or arrives damaged because it was not packaged securely.

Return shipping and exchanges

Return shipping costs are the customer’s responsibility. Original shipping and priority shipping fees are non-refundable. We do not currently offer exchanges.

Damaged or defective products

If a product arrives damaged or defective, email support@fortsentinel.com with your order number and photo or video evidence. Once the issue is verified, we will provide a replacement at no additional charge. Damaged or defective product claims must be submitted within 365 days after delivery.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order cancellations

Contact us as soon as possible if you need to cancel an order. If we can stop the order before dispatch, we will cancel it and issue a full refund. Once fulfillment or shipping has begun, cancellation may no longer be possible. You may request a return after delivery under the terms above.

Contact

For return or refund questions, email support@fortsentinel.com.